Refund Policy:

We want you to be completely satisfied with your purchase from our jewelry website. If for any reason you are not satisfied with your purchase, we offer a refund or exchange within 9 days of receipt of the product. Here are the details of our refund policy:
Returns:
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as an order number or receipt. To initiate a return, please contact our customer service team at info@thejewelteller.com. within 9 days of receipt of the product. Our team will provide you with instructions on how to return the item.
Refunds:
Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is eligible for a refund, we will issue a refund to your original payment method within 7-10 business days. You will receive an email notification once the refund has been processed.

Please note that shipping fees are non-refundable, and you will be responsible for the cost of return shipping.

Exchanges:
If you would like to exchange your item for a different size or style, please contact our customer service team at info@thejewelteller.com Our team will provide you with instructions on how to return the item and process the exchange.

Damaged or Defective items:
If your item arrives damaged or defective, please contact our customer service team at info@thejewelteller.com within 9 days of receipt of the product. Our team will provide you with instructions on how to return the item for a replacement or refund.

Final Sale items:
Some items may be marked as final sale, which means they cannot be returned or exchanged. These items will be clearly marked on the product page. If you have any questions or concerns about our refund policy, please contact our customer service team at info@thejewelteller.com. We are here to help you and ensure that you are completely satisfied with your purchase.

No Returnable Items:
The following items cannot be returned:
1. Gift cards
2. Custom-made or personalized items (unless defective or damaged)
3. Please note that our return and refund policy applies only to purchases made on our website. If you purchased our products from a third-party retailer, please refer to their return and refund policy.